Return & Refund Policy

Thank you for shopping at Gentlemen's Residence through gentlemensresidence.com. This Return & Refund Policy applies to all orders purchased through our website, including tank tops, loafer shoes, tops, hoodies, T-shirts, down jackets, belts, sports jackets, suits and all other men's casual and formal apparel and footwear sold within our store.

This policy explains the requirements and procedures for returns, exchanges, refunds and order cancellations.

If you have any questions regarding return, exchange or refund procedures, please contact our customer support team at hello@gentlemensresidence.com.

Return Eligibility Period

You may submit a return or exchange request within 30 calendar days counting from the date you receive your delivered order.

The return eligibility period starts upon successful delivery to you or your designated receiving address, rather than the date when you placed your online order.

Any return application submitted after this 30-day window may be rejected unless a different remedy is required by applicable consumer protection law or the item was received damaged, defective or incorrectly shipped.

Item Condition Requirements

All merchandise including tank tops, loafer shoes, tops, hoodies, T-shirts, down jackets, belts, sports jackets and suits must satisfy the following conditions to qualify for return, exchange or refund:

• Products must be unworn, unused, unwashed and free of stains, sweat marks, perfume residue, scuffs, scratches and other visible signs of customer use or damage.

• Footwear must retain its original sole condition and must not show outdoor wear marks.

• All original hang tags, labels, shoe boxes, product packaging and matching accessories must remain intact and be returned together with the goods where applicable.

• Goods that have been altered, tailored, modified, washed or damaged through customer use will generally not qualify for return or refund.

• Products returned without required original tags, packaging or accessories may be rejected or may qualify only for a partial refund where permitted by applicable law.

• We may physically inspect returned merchandise after receipt to determine whether the applicable return requirements have been satisfied.

Items that fail the applicable condition requirements may be shipped back to the customer at the customer's expense, where permitted by applicable law.

Non-Returnable Items

The following categories are generally not eligible for return, exchange or refund:

• Goods clearly marked as Final Sale on product pages or at checkout.

• Custom-tailored, personalized or specially modified items produced according to individual customer requirements.

• Gift cards, if available for purchase on our website.

• Products that have been materially damaged, altered or modified by the customer.

• Products that are otherwise identified as non-returnable at the time of purchase.

Nothing in this section is intended to exclude any mandatory consumer rights that cannot legally be excluded.

How to Submit a Return Request

Do not send any goods back to our return facility before obtaining official return authorization from our team.

To request a return:

1. Send an email to hello@gentlemensresidence.com.

2. Provide your full name, valid order number and contact email address.

3. Clearly identify the products you intend to return or exchange.

4. Explain the reason for the return.

5. Provide photographs or other supporting information if requested by our customer-service team.

Our support team will review your request and provide return instructions when the request is approved.

Customers should not send merchandise to an address obtained from an old shipment, third party or other unofficial source.

Parcels sent back without prior return authorization may be rejected or may not be processed until sufficient information is available.

Return Shipping Costs

For non-defective returns, including returns resulting from a change of mind, incorrect size selection, incorrect style selection or no longer wanting the product, the customer is generally responsible for return shipping expenses.

Original shipping charges paid during checkout are generally non-refundable for customer-initiated returns, unless applicable law requires otherwise or the return results from an error attributable to Gentlemen's Residence.

For returns involving defective, damaged or incorrectly shipped merchandise confirmed to be attributable to us, reasonable return shipping arrangements will be handled according to the instructions provided by our customer-service team.

Customers should retain return shipment receipts and tracking information until the return has been fully processed.

Damaged, Defective or Incorrectly Shipped Goods

If you receive damaged, defective, incorrect or mis-shipped apparel, footwear or accessory items, please notify us at hello@gentlemensresidence.com within 7 calendar days after delivery where reasonably possible.

Please provide:

• Your order number;

• A description of the problem;

• Clear photographs of the outer package where relevant;

• Clear photographs showing product defects, fabric damage, footwear damage or incorrect items; and

• Any additional information reasonably requested by our support team.

Once our team reviews and confirms that the issue originated from our side, we may offer an appropriate remedy, which may include a full refund, replacement, reshipment or product exchange.

For verified defective or incorrectly shipped items, reasonable return-related shipping costs will be handled according to our instructions.

Exchange Conditions

Exchanges for eligible non-defective merchandise may be permitted within the 30-day return period and are subject to product availability.

If the requested replacement size, color or style is unavailable, we may provide the option of returning the eligible product for a refund.

For non-defective exchanges, customers may be responsible for applicable return and outbound shipping costs.

An exchange is not considered complete until the original merchandise has been received and inspected when inspection is required.

Refund Processing Rules

After we receive the returned parcel and complete the applicable inspection, we will notify you whether the return has been approved or rejected.

If your return is approved:

• The applicable refund will be initiated within 5-10 business days after return approval and inspection.

• Refunds will be issued to the original payment method used for the purchase.

• Banks, credit-card issuers and payment providers may require additional processing time before the funds appear in your account.

• We cannot redirect a refund to an unrelated payment method or account.

• Partial refunds may apply where permitted if merchandise is returned with missing accessories, missing packaging or other conditions affecting the value of the product.

Cash refunds are not available.

Order Cancellation Prior to Shipment

You may request cancellation of an order before the package has been dispatched.

Send your cancellation request and order number to hello@gentlemensresidence.com as soon as possible.

If the cancellation is successfully processed before shipment, the applicable refund will be issued to the original payment method.

Once the order has been processed and shipped, direct cancellation may no longer be possible. In that situation, you must follow the applicable return procedure after receiving the parcel.

International Return Terms

For international orders, customers may be responsible for return-related freight charges, customs duties, import fees, local taxes and other charges generated during the return shipment, unless applicable law requires otherwise or the return is caused by our error.

Original-order customs duties, import taxes and similar governmental charges are generally not refundable by Gentlemen's Residence unless required by applicable law.

Policy Revision

We reserve the right to revise and update this Return & Refund Policy from time to time.

Updated provisions will become effective when published on gentlemensresidence.com, subject to applicable law.

Generally, the policy version applicable to a purchase will be the version in effect when the order was placed, except where mandatory legal requirements provide otherwise.

Contact Information

If you have questions regarding returns, exchanges, refunds or order cancellations, please contact:

Gentlemen's Residence

Email: hello@gentlemensresidence.com

Website: gentlemensresidence.com