Shipping policy

Shipping Policy

Thank you for shopping at Gentlemen's Residence through gentlemensresidence.com.

This Shipping Policy explains how orders containing tank tops, loafer shoes, tops, hoodies, T-shirts, down jackets, belts, sports jackets, suits and other men's apparel and footwear are processed and delivered.

Order Processing

Orders are processed after successful payment confirmation.

Order processing may include payment verification, inventory confirmation, product preparation, quality checks, packaging and shipment preparation.

Processing times may vary depending on:

  • Product availability;

  • Order volume;

  • Weekends and public holidays;

  • Seasonal sales periods;

  • Payment verification; and

  • Other operational circumstances.

Any processing estimate displayed on the website is an estimate and may vary in certain circumstances.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State or province;

  • Postal code; and

  • Country.

If incorrect or incomplete shipping information is provided, delivery may be delayed, unsuccessful or returned to the sender.

If you identify an address error after placing an order, contact hello@gentlemensresidence.com immediately.

We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.

Shipping Methods and Delivery Time

Available shipping methods and applicable delivery estimates may be displayed during checkout.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary depending on destination, carrier operations, weather, customs clearance, holidays, transportation conditions and other circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.

Customers are responsible for reviewing the final order total and shipping information before completing payment.

Tracking Information

When tracking information becomes available, it may be provided through the email address or other contact information associated with the order.

Tracking information may take additional time to become active after the package has been transferred to the carrier.

Customers should use the tracking information to monitor shipment progress.

Shipping Delays

Shipping or delivery delays may result from:

  1. Carrier delays;

  2. Severe weather;

  3. Public holidays;

  4. Customs processing;

  5. Incorrect shipping information;

  6. Transportation disruptions;

  7. High seasonal shipping volumes;

  8. Customs or governmental inspections; or

  9. Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers when a shipment is delayed.

Lost or Missing Packages

If tracking information indicates that your package was delivered but you cannot locate it, please check your mailbox, delivery area, building reception area, household members and other locations where the carrier may have left the package.

You may also contact the carrier directly.

If you believe a shipment has been lost, please contact hello@gentlemensresidence.com with your order number and tracking information.

We will review the available information and determine what assistance may be available.

Damaged Packages

If a package arrives visibly damaged, customers should photograph the outer packaging and the product as soon as possible.

If the merchandise is damaged or defective, please contact hello@gentlemensresidence.com within 7 calendar days after delivery where reasonably possible.

Please provide:

  • Order number;

  • Description of the damage;

  • Clear photographs of the package;

  • Clear photographs of the affected merchandise; and

  • Any other information reasonably requested by our support team.

International Shipping

International shipments may be subject to customs procedures, import duties, taxes and other charges imposed by the destination country.

Unless otherwise stated or required by applicable law, customers are responsible for applicable customs duties, import taxes and governmental charges.

Customs clearance may also affect the delivery time.

Undeliverable or Refused Packages

If a package becomes undeliverable because of an incorrect or incomplete address, refusal by the recipient or other customer-related circumstances, the package may be returned to the sender.

Customers should contact us at hello@gentlemensresidence.com if an order cannot be delivered.

Additional shipping costs resulting from incorrect information provided by the customer may be the customer's responsibility where permitted by law.

Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer must follow the applicable return procedure.

Third-Party Fulfillment

Where applicable, orders may be fulfilled or shipped through third-party logistics, warehouse or supplier partners.

Customers will receive the applicable shipping information available for their order.

Contact Information

For questions regarding shipping, delivery or tracking, please contact:

Gentlemen's Residence

Email: hello@gentlemensresidence.com

Website: gentlemensresidence.com